Returns & Replacement

Factory fault within 7 days? We replace it.

7-day replacement

If the product has a factory fault or arrives damaged, we replace it within 7 days. Keep the box, accessories and invoice.

Warranty

• Brand warranty is handled at the brand’s service centre or through us — just bring the invoice.
• Physical damage, liquid damage and broken seals are not covered.
• Change-of-mind returns are accepted within 3 days if the product is unused and sealed.

How to start

• Call or message us with your order number, or use Track Order to find it.
• Tell us what is wrong and, if possible, send a photo.
• We arrange the pickup or replacement — usually within 2–3 days.

Refunds

Refunds go back to the way you paid — bKash, Nagad or card — within 3–7 working days after we receive the item. For cash on delivery we refund by bKash or Nagad. Need help? Write to hello@alap.example.